Which payment methods do you accept?
Accepted Payment Methods:
- Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
- Shop Pay
- Meta Pay
- Apple Pay
What is your return policy?
We offer a 30 Day Money Back Guarantee On All Unused Merchandise (Less Shipping).
What is your cancellation policy?
You can cancel any order for a 100% refund before it has shipped out. Please notify us immediately at firstname.lastname@example.org if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.
What if my product is damaged?
Please inspect the packaging of your item(s) upon arrival. If you notice any damage, please notify us at email@example.com.
How do I know when my order will ship?
Once you place your order, you will receive an automated confirmation email from Runway Athletics.
We will process your order and you will receive an email confirming your order has shipped once it leaves the warehouse. This email will also show tracking that you can follow online.
If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit.
Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
Can I change my order?
Yes, you can change your order by simply emailing us prior to shipping at firstname.lastname@example.org and requesting the change.
Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.
How long will it take for my order to ship?
Here at Runway Athletics, we take pride in shipping within 2 business days. On rare occasion, orders may take longer due to unforeseen delays.
You can get immediate assistance regarding the status of your order by emailing email@example.com